I am very customer-oriented and contribute my high success rate to cultivating a relationship with my clients. Getting a feel for each author’s personality is key, and I find Zooming with you is a great way to do that. A lot can be said in a laugh, a sigh, or…a pause. It also helps us to see each other as a living, breathing person, not just a voiceless, faceless name on the other end of the keyboard.
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